Cancellation and Returns Policy
iBeani offers a 30 day money back guarantee and a standard 12 month warranty (except general wear and tear) on all of our products.
How to cancel an order
Orders can be cancelled at anytime, up to the dispatch time of the order by emailing our support team at firstname.lastname@example.org quoting the order reference number and reason for cancellation. Once the item(s) have been dispatched, the order can no longer be cancelled and customers will need to refer to our returns policy below.
iBeani are happy to accept a return in the unlikely event that the customer is not happy in any way or the item is damaged/faulty.
30 Day Money Back Guarantee
We are so confident that you will love our iBeani products and find it useful that we will issue a full 100% refund if you don't.
If you are not 100% satisfied with the performance or quality of your iBeani tablet stand, you can return it to us and we will refund the price paid, with no questions asked.
You must let us know within 30 days of purchase by email (email@example.com) or phone (01623 844086) quoting your order number.
Providing the item is in its original condition, we will authorise a return and issue a full refund within 48 hours of receiving the item back.
12 Month Warranty
In the very unlikely event your iBeani becomes un-usable due to quality, damage (except general wear and tear) or the bean filling has deflated then please do not hesitate to contact us to discuss the options available, which may include replacing the product or sending out replacement bean filling.
We pride ourselves on our excellent customer service. If you do have any issues with your iBeani tablet stand, please get in touch with us at firstname.lastname@example.org or by calling 01623 844086 and we will do out utmost to solve the issue as quickly as possible.