Shipping policy

Delivery Costs

Order value Cost of delivery Delivery
Standard UK Delivery £0.99 - £44.99 £2.95 Delivery within 4-5 working days
£45.00+ FREE

Dispatch Times

We aim to deliver all products within 4-5 working days. On rare occasions and during busy periods, delivery may take a little longer; if you have not received your items within 14 days of you placing your order, please contact our customer service team.

Do you offer next-day delivery?

We regret that we cannot currently offer a next-day delivery service.

Do you deliver to the Republic of Ireland or internationally? 

We regret that we cannot currently post orders to the Republic of Ireland or to international destinations.


What happens if I am not at home when you deliver?

If you are not able to sign for your order when it arrives, the courier will put a delivery card through your letterbox, which will include details on how to re-arrange delivery, or where you can collect your order in person.

If the order is not delivered, or collected in person, it will be returned to JML.


My delivery has not arrived, what should I do?

If you do not receive your order within 14 days of you making your purchase, please contact our customer service team FREE on 0800 781 7831

Fulfilment and contact details

Our fulfilment and customer contact centre is managed by JML (John Mills Limited). As part of this service, you will receive documentation from your iBeani purchase(s) with their name and contact details on. When calling our customer services phone number, you will also speak to one of their Customer Care representatives who will assist you on our behalf.